Today when we talk about social media marketing the first thing which strikes us is Facebook. I need not explain what Facebook is. This social networking website has over 500 million active users worldwide in over 180 countries. Everyday atleast 50 percent of user’s login to this website at least once to make new friends, update status, post pictures or post comments on wall. The Small businesses realized the importance of social network. Small companies now use this network to drive their businesses and market their products.
In the past Large businesses had advantage over small businesses because of the large marketing budgets and marketing teams. Large businesses used their money in outbound marketing techniques TV commercials, Market Research, Promotions and Print media and Advertising. Small business cannot compete with these large businesses and need some alternate business strategy. With Social media they found a new tool which can help small businesses to promote their products and goods. Small business can use this tool for inbound marketing techniques and decrease usage of outbound advertising like Newspapers , yellow pages, Ad campaigns and promotional videos on cable TVs.
Social media marketing if used effectively can have more penetration and reach wide array of audience with no marketing cost. Small companies are leveraging this tool to create their marketing strategy. They have dedicated teams which post their products on social networks. Companies can Interact with customers on one to one basis and understand their needs. Small companies also use this network to gather information and data for market analysis. They conduct anonymous polls and surveys to gather information. Customers can post their concerns and companies respond to these concerns with appropriate solution. This marketing medium is more effective than conventional medium where companies just post their products on websites, magazines or make ad campaigns with hot celebrities bragging about the products. Some companies for example Triumvirate Environmental which works with clients to deal with environmental issues like waste management and disposal. Triumvirate Environmental were able to generate 1.2 million dollars using social media. They used social media like twitter, Google ad word and LinkedIn to support their generation efforts. They also used variety business blog for their diverse portfolios. Each blog was for different topic and different purpose. This helped Triumvirate Environmental to generate search traffic and gain large market share in their domain. Another good example would be River Pool Spa which took advantage of social media marketing to become market leaders in pools and spas.